Friday, September 23, 2005

When direct deposit is not an option

As I read this, I could not help but think of the announcement by FEMA, two weeks ago, that it was not giving out any more debit cards but would offer people two options -- a check by mail (if they had an address to send it to) or -- better yet -- a direct bank deposit.

Here's a story about the bank many New Orleans evacuees relied on:

BATON ROUGE, La., Sept. 19 - In the period that some simply call "before," employees working at the Liberty Bank and Trust Company headquarters, a six-story glass box in eastern New Orleans, sat at brand-new workstations in a building they had occupied only this past spring.

At Liberty Bank, the largest minority-owned bank in New Orleans, looters broke into at least five of the branches in the city, including two that were not flooded during Hurricane Katrina.

Now, the head office for this $350 million bank is a cramped branch here, a homely brick building with a corner of its corrugated tin roof missing. Two bank employees, seated on beat-up borrowed chairs behind a pair of folding tables, serve as the loan department for the bank's 13 branches. The table beside them is the one-employee insurance department. Four tables pushed together in the room's middle accommodate a makeshift call center.

At least now Liberty has working phones. It was not until 10 days after the hurricane hit on Aug. 29 that BellSouth installed temporary phone lines so that customers, virtually all of them in desperate financial straits, could find out when the bank would lift the temporary $100-a-day limit on A.T.M. withdrawals that lasted through Sept. 8.

Liberty, one of the country's largest black-owned banks, has long been a gleaming New Orleans business success story, a homegrown institution in a predominantly African-American city. It has outposts here and in Jackson, Miss., but its branches are mainly concentrated in the northeastern quadrant of New Orleans, a vastly underserved part of the city, home to its black working and middle classes.

Liberty's presence, in other words, was greatest precisely in that part of New Orleans most devastated by the storm and the waters that roared through much of the city after the levees broke.

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